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Gladstone Announces New Utility Online Bill Pay Platform

Date: June 11, 2023
Gladstone is excited to announce the launch of their new billing platform, Paymentus, which promises to streamline the utility payment process for its residents. The implementation of this advanced system will provide customers with a convenient and efficient way to settle their bills.

Once fully operational, Paymentus will offer a range of payment options to accommodate various preferences. Residents will have the flexibility to pay their utility bills using popular methods such as American Express, Discover, Visa, e-Check, and PayPal.

To begin utilizing the new payment platform, residents are required to visit the Paymentus website and click on the "Register Now" button. This step will prompt users to enter their account number, which can be found on their utility bill statements.

[Link to Paymentus - Your new payment portal!]
  
Residents are reminded of the crucial final step in the migration process. It is essential to log into the old Citizen Access account and disable any prior authorizations to prevent duplicate charges. Neglecting this step could result in unintended charges to residents' accounts.

[Link to Citizen Access - To cancel your old billing]

By introducing Paymentus, the City of Gladstone aims to enhance customer experience by providing a modernized and user-friendly utility billing system. This new platform enables residents to conveniently manage their payments, ensuring a smooth and efficient process.

The City encourages all residents to take advantage of this new billing system and transition to Paymentus to enjoy its numerous benefits. For further assistance or inquiries, residents are encouraged to reach out to the City's customer service representatives.